Question 1

What is Donna and how does it work?

Accepted Answer

Donna is the agentic operating system for legal work. Your firm gets AI agents that review, draft, communicate and move work forward across every matter. The work happens in shared Spaces: invite a client and they're immediately part of it, reviewing documents, tracking progress, asking questions. Everyone collaborates free. Your firm chooses the AI capacity and support it needs.

Question 2

What is Donna’s AI Uplift?

Accepted Answer

Donna’s AI Uplift is a guided program for firms adopting agentic AI. We help you identify where AI can make the biggest difference, redesign the right workflows, train your team and implement Donna safely, with measurable outcomes.

Question 3

What does the free plan include?

Accepted Answer

The free plan is genuinely free, not a trial. You get AI chat, unlimited Spaces, unlimited users, and 5 daily credits for AI usage. Credits reset every morning at midnight UTC, up to a monthly cap of 30. Once you reach 30 for the month, credits pause until your billing period resets. Upgrade to Pro for more capacity.

Question 4

What are credits?

Accepted Answer

Credits are the unit of AI usage on Donna. One credit = one AI action, like reviewing a contract, generating a letter, or running a workflow. Everything else is free: chat, collaboration, document uploads, and invites.

Question 5

Can I share credits across my team?

Accepted Answer

Credit sharing is available on Pro and Teams plans. Once you upgrade, credits belong to your organisation. Every team member draws from the same pool, and you only pay for what your firm actually uses.

Question 6

What happens when I run out of credits?

Accepted Answer

Daily bonus credits reset every day at midnight UTC. If you need more, you can purchase additional credits on demand at any time. You are never blocked mid-matter.

Question 7

Do credits roll over?

Accepted Answer

On paid plans, unused credits roll over for 1 month on monthly plans, or until the end of your annual plan. Free plan credits reset each month.

Question 8

How much does it cost to use?

Accepted Answer

Everyone collaborates free. No seats, no limits. Credits power the AI, and the Free plan includes 5 credits per day. Pro and Teams add the capacity and support your firm needs.

Pricing

Free

Pro

Teams

Software is only the beginning.

Frequently asked questions